Privacy Policy

Welcome to Flixora. Protecting your personal information and upholding your privacy rights is our commitment. If you have any questions or concerns about our policy or how we manage your personal information, please let us know. contact us via WhatsApp.

1. Data We Collect

When you register for our IPTV service, express interest in our offerings, or reach out to us, we collect the personal information you voluntarily share.

We collect personal information that consists of the following:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The data we collect or receive is used in the following manner:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

Your data is processed according to these legal bases:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the duration needed to fulfill the objectives described in this privacy policy, except when extended storage is mandated or allowed by legal regulations (including tax, financial, or other statutory obligations).

5. Cookies & Tracking Technologies

Cookies and comparable tracking tools may be employed to access or save data. These are mainly essential functional cookies needed for proper website and client area functionality. Advertising-related intrusive tracking cookies are not utilized.

6. Third-Party Services

We might share your data with third-party vendors, service providers, or agents who execute services for us or on our behalf and need such information to perform their tasks. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and organizational security measures have been implemented by us to protect the personal information we process. However, remember that the internet itself cannot be guaranteed to be 100% secure.

8. Your Data Protection Rights

Your geographical location may grant you the following rights related to your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To utilize these rights, please contact us via WhatsApp.

9. Children’s Privacy

Children under 18 are not permitted to use our service. We make no effort to collect personal details from minors under this age threshold.

10. Contact Us

For any questions or remarks about these guidelines, kindly contact us via WhatsApp.